You may receive the following error message while accessing Webmail on a Plesk server: A fatal error has occurred DB Error: connect failed You need to make sure the ‘horde’ user is able to connect to the ‘horde’ database using the password mentioned in the file “/etc/psa/.webmail.shadow”. You have to create the file and specify [...]
You may see an “Unable to exec utility packagemng” error message while accessing the Plesk control panel. The error generally occurs after performing a Plesk control panel upgrade and the complete error message looks like follows: Components::componentUpdate() failed: Unable to exec utility packagemng: file does not exist or is not executable: /usr/local/psa/admin/bin/packagemng 0: auth.php3:551 This [...]
You may come across the “Failed domain creation” error message while adding a domain from the Plesk control panel. Failed domain creation: Unable to update domain data: Failed setting of domain parameters: Cannot change Webmail on domain: webmail 0: DomainPropertiesUIPointer.php:267 DomainPropertiesUIPointer->accessItem_create(string ‘POST’) 1: DomainPropertiesUIPointer.php:59 DomainPropertiesUIPointer->accessItem(string ‘POST’, NULL null) 2: UIPointer.php:596 UIPointer->access(string ‘POST’) 3: plesk.php:38 The [...]
You may notice an error message “Unable to create PHostingManager object:Unable to set current ip address: IP address is missing” in Plesk when trying to manage a domain from Domains >> domainname.tld. The error appears when an IP assigned to a domain is not assigned to the ‘Owner’ of the domain. To fix the issue, [...]
If you upgrade the Plesk control panel, the Atmail webmail client will display the “/etc/psa-webmail/atmail/.atmail.shadow open_basedir restriction” error message while accessing Atmail. The complete error message looks like follows: Warning: fopen [function.fopen]: open_basedir restriction in effect. File(/etc/psa-webmail/atmail/.atmail.shadow) is not within allowed path(s): (/var/www/atmail:/var/log/atmail:/etc/psa:/tmp:/var/tmp) in /var/www/atmail/libs/Atmail/Config.php on line 4 The error occurs when PHP is not [...]
If the mail handlers in Plesk are corrupt, you will be unable to remove the email account OR the domain from the Plesk control panel which results in the following error —————————————– mailmng failed: Some errors occured. See log for details 0: class.MailManager.php:242 MailManager::execWithException(string ‘smart_exec’, string ‘mailmng’, array, array, string ‘lst’) 1: class.MailManager.php:274 MailManager->callMailManager(string ‘remove-mailname’, [...]
While accessing the Plesk control panel, you may encounter an error message as follows: ERROR: PleskFatalException StatInfo-> getProductVersion failed OR ERROR: PleskFatalException StatInfo-> getProductVersion failed: file_get_contents () failed: mktime() [<a href='function.mktime'>function.mktime</a>] The error indicates that the file /usr/local/psa/version which contains the Plesk version is empty AND/OR the plesk version in the ‘psa.misc’ table is incorrect. [...]
How to make a Plesk server PCI Compliant? Nowadays many of the Banks And Credit Card companies ask you to implement security standards on your server for client data protection which is known as PCI Compliance. Follow the below steps to achieve security standards on your server. 1 ) To turn off SSLv2 for port [...]
You may receive the “Unable to install the psa-migration-manager” error message while installing Plesk. It is down to the incomplete db4 packages which provides embedded database support for various applications. ERROR: Unable to install the “psa-migration-manager-x.x.x-cos5.build86080930.03.x86_64 package. Packages “db4-4.3.29-9.fc6.x86_64″ and “db4-4.3.29-10.el5.x86_64″ cannot be installed at the same time. Solution: Check if db4 packages are installed. [...]
Error: Error message “Error: Unable to create the domain example.com because a DNS record pointing to the host example.com already exists.” The error message is displayed when you add a domain from Plesk control panel and it fails. The reason it fails is because the DNS records of the domain already exist in the psa [...]
