While accessing the Plesk control panel, you may encounter an error message as follows: ERROR: PleskFatalException StatInfo-> getProductVersion failed OR ERROR: PleskFatalException StatInfo-> getProductVersion failed: file_get_contents () failed: mktime() [<a href='function.mktime'>function.mktime</a>] The “Plesk getProductVersion failed ” message states that either the Plesk version file /usr/local/psa/version is empty AND/OR the plesk version in the ‘psa.misc’ table [...]

Parallels Business Automation Standard 3.4 does not support the licenses for Parallels Plesk Panel 10 To make Parallels Plesk Panel 10 licenses issuing possible, we need perform the following actions: Note: This solution should be installed on Parallels Business Automation – Standard 3.4 only. You can damage your installation if you install it on the [...]

Attempts to start or stop apache web service on Server > Services page fail with error ERROR: PleskFatalException Unable to make action: Unable to manage service by websrvmng: websrvmng: No such file ‘/usr/local/etc/rc.d/apache2.sh’: No such file or directory System error 2: No such file or directory   Apache startup script name is specified with the [...]

Today while trying to run yum update for one of our server we got the following error. yum update Loaded plugins: fastestmirror Loading mirror speeds from cached hostfile * addons: mirror.bytemark.co.uk * atomic: www5.atomicorp.com * base: mirror.sov.uk.goscomb.net * extras: mirror.sov.uk.goscomb.net * updates: mirror.sov.uk.goscomb.net http://www4.atomicorp.com/channels/plesk/9.0/centos/5/i386/repodata/repomd.xml: [Errno 14] HTTP Error 404: Not Found Solution: To fix this [...]

In Parallels Plesk Panel 10.0.1 installed on RedHat 4 OS try upgrading any component through Autoinstaller in Parallels Plesk interface. The following error is shown: There was an error downloading: …… …… …… An error has occurred: exceptions.UnboundLocalError See /var/log/up2date for more information Error: The up2date utility failed to install the required packages. Attention! Your [...]

There are two ways to install micro-updates for Parallels Plesk Panel. Using the Command Line Interface: #$PRODUCT_ROOT_D/admin/sbin/autoinstaller Note: The “$PRODUCT_ROOT_D” variable in the command should be replaced with its value according to Plesk variables. The exact value of path variables can be known from /etc/psa/psa.conf file on Parallels Plesk Panel server. Or use the following [...]

Latest update of the openssl package from CentOS breaks Parallels Panel 9.x. Errors are displayed in the /var/log/sw-cp-server/error_log file when Panel is trying to start. The problem has been fixed since version 9.5.0. Download the appropriate package using the wget utility. Example for CentOS 5 x86: #wget -c http://kb.parallels.com/Attachments/12669/Attachments/sw-cp-server-1.0-6.201004011105.centos5.i386.rpm Install the downloaded package. Example for [...]

A flaw in the popular ProFTPD FTP server potentially allows unauthenticated attackers to compromise a server. The problem is caused by a buffer overflow in the pr_netio_telnet_gets() function for evaluating TELNET IAC sequences. ProFTPD bug report: http://bugs.proftpd.org/show_bug.cgi?id=3521 Fixes for the vulnerabilty and exploit. Parallels has used its micro-update patch functionality in Plesk 9.5x, Plesk 10, [...]

When customer tries to see statistics from watchdog, an error message appears Internal error: failed to adjust system time in accordance with daylight savings time change. Also Watchdog’s cron job reports the error ERROR: WDExc Error occurred while processing database query: ‘MySQL query failed: You have an error in your SQL syntax; check the manual [...]

PHP open_basedir errors occur when a script tries to access a directory outside of httpdocs. For security reasons Plesk only allows access to the httpdocs and tmp directories. So what if you need to access a different directory? The easiest way is to amend the vhost.conf file of the specific domain. Open the vhost.conf file [...]